Get in Touch With Us

Got a question about how we rank the best payout online casinos, spotted something that needs updating, or want to flag a concern about gambling safety? This page explains the ways to reach us and what we can and cannot help with.

What We Can Help With

madridtandt.com is an independent research and comparison resource. We do not operate any casino, hold player funds, or process withdrawals ourselves, so there are limits to what our team can resolve directly. That said, we are glad to hear from readers on a range of topics:

• Questions about our reviews — If something in one of our write-ups on Raging Bull, Ignition, Ducky Luck, or any other casino we cover is unclear, ask us and we will explain how we reached that assessment.
• Corrections — Bonus terms, payout speeds, and licensing details change. If you have found something that looks out of date since our last fact-check, tell us and we will look into it.
• Feedback on our methodology — If you think we have missed a factor that matters when judging payout speed or fairness, we want to hear the reasoning.
• Content suggestions — If there is a topic related to real money online casinos or state-by-state legality you would like us to cover, let us know.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message and we will point you toward relevant support resources rather than casino information.

What We Cannot Help With

Because we are not a casino, a payment processor, or a regulator, there are things that fall outside what our team can action:

• Disputes over a specific deposit, withdrawal, or bonus with a casino — these need to go to that casino's own support team, and if unresolved, to the licensing regulator in the state where you played.
• Account verification (KYC) issues, password resets, or login problems on a casino's own platform.
• Requests to guarantee an outcome, recommend a "sure win," or advise on stakes — no one can promise results in games of chance, and we will not pretend otherwise.

If your issue is with a specific operator, its support channels — usually live chat or email, listed on its own site — will move faster than contacting us, since we do not have access to individual player accounts.

How to Reach Us

The most reliable way to contact our editorial team is by email. We read every message that comes in and aim to respond within a couple of working days, though this can stretch during busier periods. Please write to us at [email protected].

A short summary of what your message is about at the start helps us route it to the right person and reply faster. If you are flagging a correction, a link to the exact page and section makes it much easier for us to verify and update.

Before You Get in Touch About a Casino

A few checks can often answer common questions faster than waiting on a reply:

1. Check the casino's own terms page for wagering requirements, expiry dates, and maximum withdrawal caps tied to a bonus — these vary by operator and change over time.
2. Confirm you meet the minimum gambling age for your state (typically 21) and that you are physically located in a state where online real money casino play is legal before signing up.
3. If a withdrawal is delayed, check whether identity verification (KYC) is still pending — this is a routine step most licensed casinos require before releasing funds, not a sign of a problem.
4. Look for the padlock and HTTPS in the address bar before entering any payment details, and use a strong, unique password on any casino account you open.

For a broader look at how we compare payout speed, licensing, and banking options across operators, our non-GamStop casino guide covers related eligibility questions some US-based readers with dual accounts ask about.

A Note on Responsible Gambling

If gambling has stopped being enjoyable, is affecting your finances, or you are worried about someone else's play, please say so when you contact us and we will share relevant support organizations. Setting deposit and time limits before you play, and never chasing losses with borrowed money, are steps worth taking regardless of which casino you use. National resources such as the National Council on Problem Gambling helpline are available to anyone in the US who needs support, independent of any casino or comparison site.

What Happens After You Send a Message

Every email is read by a member of our team — we do not rely on automated replies to close out enquiries. If your question needs more research, such as confirming a current bonus term or a state's licensing status, we will tell you that rather than guess. Thank you for taking the time to reach out; reader feedback is part of how we keep our coverage of the best payout online casinos accurate.